Chapter Leadership Brief 8.16.2019

By Jill Scibilia, CFRE, AFP-NYC Secretary

So before I head out for vacation I thought I would share with you the values that our Development team created to guide our work.  We adapted them from the set of values we follow at Phelps Hospital—which are centered on providing the best patient care.  We use the acronym Phelps Pride. 

Many of them will be familiar to you—these are the values we hold dear as fundraisers including putting our missions first, using ethical fundraising practices, and outlining how we engage with donors. 

Patients First- Patients are worthy of the highest level of investment and support.
Humane - Every patient we serve should experience compassionate, dignified healthcare.
Ethical - We respect and value the privacy rights of our patients and their families; our fundraising program is compliant with the Health Insurance Portability & Accountability Act (HIPAA), adhering to both the letter and spirit of the law. We also believe in, operate within and abide by the ethical codes and professional practices of the Fundraising Sector. Personal information will always remain private and is never shared or sold.

Loyal- Organizational leaders and staff are stewards of a public trust, accountable to those donors for how we spend their contributions.  We are loyal to the interests of our donors, patients, and community.  We believe in building strong, trusting relationships with our donors, as this will only enhance the dedication and commitment of all donors and prospects.  Every member of the Phelps family can help foster these relationships throughout the hospital.
Proactive - Building lasting relationships with our donors is among the highest priorities of our fund development program; we consider it both a responsibility and an opportunity to keep them informed about our activities and offer ways they can deepen their engagement.

Sensitive- Fundraising should be donor-centered, respectfully seeking alignment with the donors’ interests and intentions to accomplish their philanthropic goals while meeting the scope of Phelps’ mission, priorities, and current and future needs.

Professional– The Development team is a business unit committed to excellence and to advancing the health of our hospital and the community we serve by inspiring philanthropic support. It is our responsibility to be accurate, courteous, responsive and transparent in all aspects of our work.
Respect - Gratitude should be the constant theme of our fund development program. Every gift is received with the greatest respect, and we strive to communicate how each gift addresses unmet needs for patients or those who care for them.
Illuminate – Development should inform donors about advances we seek to make in our hospital and in healthcare. We share problems we aim to solve through donor investment in capital improvements, new technology or service delivery models. It is our duty to be honest and transparent about the successes and failures of these initiatives. It is also imperative we are forward-facing with instances in which we fail.  By doing so, we are building a stronger relationship with each donor, as the integrity of our actions is of upmost importance.
Deliver - We deliver on the promise Phelps makes to improve the health of our community by engaging donors who share this belief.  

Exceed expectations – We seek to meet and exceed our fund development goals; we will define and re-calibrate our success based on the premise of getting better every day.

Our profession is a values-based, ethical profession.  AFP helps give us tools that ground us in this while helping to elevate our thinking, so we can make a difference for the missions we are privileged to serve.

I hope you enjoy what remains of the summer.  Thank you for the work you do to make the world a better place.      

 

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